When other Lakeland network support companies put you on hold, Alltek Services puts your Polk County and Florida business ﬁrst. Our world-class customer service and unique partnership approach are a step above the rest, with proactive, personalized network solutions that minimize downtime and maximize productivity. Help desk technicians are the first point of contact for clients calling their IT support company asking for help, reporting an issue, or looking for answers and information. Tier 1 technicians answer the simpler questions and perform the more mundane IT tasks such as password resets.
Eric Bloom, the executive director of the IT Management and Leadership Institute and a former CIO, writes in CIO that communication is key to IT’s efficiency, effectiveness, and value. Our online training is a convenient option for anyone juggling the demands of a family or a job.
Future Of Service Desk Engineers
The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics). If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.
He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level. However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management. While not a prerequisite to getting a job, many organizations want certified or trained help desk analysts. Certification demonstrates a baseline understanding of IT user support, computer software and customer service.
Help Desk Technician
The course is instructed by Tareq who is an IT Professional with over 12 years of experience. He is very knowledgeable in his field and brings his knowledge and experience to this course.
We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status. What your skills are worth in the job market is constantly changing. The Level 1 IT Help Desk training course prepares the student to take the CompTIA A+ and HDI Customer Service Representative Certification exams, which are essential in securing a Level 1 Help Desk position. Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility. Find out how different WGU is about personalizing and supporting your education.
Resume For Related Jobs
A degree in IT business management builds a foundation in business law, communications, ethics, and, of course, the business of IT. Today, it’s easier than ever to launch a computer support specialist career. There are many routes to becoming a help desk technician, but you don’t need to attend several years of schooling. Anyone with basic computer knowledge, an interest in technology, and the desire to succeed will do well in a help desk professional training program. If you’re interested in training to help you level up in the field we can share with you information about our programs. Click here to learn more about our Full Stack Network Engineer program. I also know someone who went from being totally broke to becoming a senior network engineer with a 6-figure salary within 24 months.
IT Help Desk technicians play a pivotal role in running any company. They help support business end-users and make sure that the enterprise technology that organisations rely on to do business remains up-to-date and runs as consistently and smoothly as it should. Most medium and large sized companies have their own internal IT help desk support teams to address internal hardware and software issues that their employees face day-to-day. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services.
How Bryan Became A Gold Star Help Desk Technician
From the Tier 1 technicians, IT issues, and more challenging questions get escalated up through Tier 2 and Tier 3 IT support. Generally, Tier 3 is reserved for the most highly trained or experienced IT support professional in the company. As you can see, working on an IT service desk takes a certain kind of person. Yes, you can get to a managerial or executive-level position—even a seat in the C-suite—from the IT help desk. It can be tough to see the top through all those rungs on the ladder, but the top is closer than you think. All that customer service and communication experience you gained while helping colleagues learn and use new technologies will help you work your way to the top.
You’ll also discuss ethics in the workplace and best team building practices. Help desk analysts are on the frontline of providing remote support. If you want to join one of the Remote Career fastest growing remote industries, this 100% online course will train you for a career as a help desk analyst. There’s no time like the present to start working on your future.
Our admissions team will help you find the perfect program to meet your goals. See our list of top free online Apple computer courses and Apple tutorials. The goal is to create value How to become a Help Desk Engineer for clients that will help preserve the company’s reputation and business. Email us at for inquiries related to contributed articles, link building and other web content needs.
- Remote help desk technicians often use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose and resolve complex issues.
- A big part of any IT support business is answering the phones and helping clients with the issues they are facing.
- Microsoft certifications are optional credentials that demonstrate a professional’s knowledge of and competency in various…
- As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.
- The courses offered are classified as Certificate Courses (those around 2-3 hours duration), Diploma Courses (with course duration of around 8-10 hours) and Learning Paths that are a series of niche courses (with hours duration).
With an affordably priced tuition of $4,500, students will complete 275 hours of online education in the comfort of their own home. This tuition cost covers all certification exams, as well course-essential e-books and other materials. Lackawanna College’s Information Technology Level 1 Help Desk program is a course bundle comprised of CompTIA A+ and Customer Service Representative Exam Prep. It is designed to equip students with all the necessary skills and certifications required to achieve success in a Level 1 Help Desk job.
It Career Paths
Career advancement for a help desk analyst highly depends on their specific education, certification and knowledge, but after gaining experience they can advance to a role as a system administrator or network administrator. This course will give the student the opportunity to apply the concepts and skills acquired in the Information Systems Program in an on the job experience at a designated business. The student will be required to attend a specific number of classes during the semester to incorporate system analysis concepts as well as communication techniques. More than 90% of the course contents are practical demonstration to maximize the learning experience outcomes.
- Most likely, you are the first-level contact for customers – often through a customer service help line – and you’ll give them step-by-step instructions to help solve their problems using various diagnostic tests.
- Our experts have created this list of best IT Support, Customer Service and Help Desk courses, certifications, trainings and classes that are available online.
- It also serves as an excellent option for those in need of retraining.
- Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology.
- He developed seminars and course materials for the first industry-accredited help desk certification.
The help desk specialist will be required to sit and communicate with customers for long periods of time, which means the ability to speak and concentrate for long periods of time is required. Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. The program content is very impressive with focus on applied learning and has been structured to address real world requirements. The hands-on assessments have been designed to simulate the actual experiences of IT Support.
Some employers require industry certifications, and they are preferred qualifications for many other jobs. For example, the Computing Technology Industry Association offers the A+ certification, which covers hardware and software troubleshooting, as well as basic networking and information security. CompTIA also offers the Network+ credential, which is awarded to those who can demonstrate solid knowledge of wired and wireless networking installation, configuration and troubleshooting. Most major hardware and software manufacturers, such as Microsoft, Dell and HP, also offer certifications relating to their products.
Demand for help desk technicians will rise as organizations continue to implement the latest and greatest computer systems to reduce long-term costs and foster a competitive advantage. However, job growth for help desk technicians will be tempered as cloud computing continues to increase the productivity of technical support solutions, thus requiring less man-hours and personnel to accomplish the same tasks. If you’re looking for better pay and higher projected job growth, you might consider a network administration career. You’ll monitor networks for problems, configure devices and software, install network hardware and manage network security. According to the BLS, some help desk analysts advance to this position after gaining work experience.